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Customer Value Engineer

Get our software into a customer's daily work, so customers succeed without the people who built it.

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Team
Customer
Location
Remote, US + customer site travel
Type
Full time
Base salary
$140k to $180k + equity
Customer | Remote, US + customer site travel | Full time | Reports to the CEOOpen roleJOB-2026-CVE-002

Get our software into a customer's daily work, so customers succeed without the people who built it. You integrate our software into customer systems and workflows. You work with everyone from the buyers, schedulers and planners who use it daily to the executive who sponsors it, and you prove its value in dollars.

What you'll do

  • Integration: Fit our software into customer systems and workflows, on site when needed
  • Adoption: Own onboarding, training and support, so customer staff use it every day
  • Customer Outcomes: Own the value framework. Run business reviews and renewals in dollars
  • First Read on Defects: Triage defects and route them to the product and engineering team
  • The Honest No: Hold the line on scope and keep the relationship strong
  • The Playbook: Write it, keep it current, and cut engineering work per onboarding

What you will have delivered

  1. Day 30Every live account handed over. Account notes written
  2. Day 90You run every account on your own
  3. Month 6One account live with no engineering work
  4. Month 12One renewal closed on time

How we will measure it

  • Daily use by customer staffFails when go live is declared and nobody logs in
  • Engineering hours per onboardingFails when flat or rising
  • Renewals closed on time: allFails when a renewal needs an escalation

Required

  • Ran delivery or implementation at an enterprise software company
  • Did on site customer work yourself
  • Worked with buyers, schedulers, planners and plant managers
  • Can read a P&L and talk about margin
  • Write playbooks and runbooks as a habit

Preferred

  • Commodity, food, logistics or manufacturing customers
  • Familiar with basis, cover and hedging
  • Carried accounts with no delivery team behind you
  • Procurement, FP&A, supply chain or commercial operations

What we're looking for

  • Hands On: At home on a plant floor and in a boardroom
  • Diplomatic Spine: Says no with care. Steady in an unfriendly room
  • Operator Trust: Has carried a number and made decisions with consequences

Not the role for you if

  • You want to manage a delivery organization now
  • You see delivery as status reports
  • You need a finished product

How we hire

  1. 1 ApplyReply in 5 days
  2. 2 CEO call45 min
  3. 3 Working session2 hours
  4. 4 References1 week
  5. 5 Offer2 days after refs

Vadar Alpha builds commercial intelligence for companies that make and move physical goods. Our software helps them buy inputs lower, sell outputs higher, and protect every margin in between.

Base salary $140,000 to $180,000, plus equity, performance pay and health coverage (QSEHRA). Applications reviewed through December 31, 2026.

How to apply
Send one thing you built, ran or wrote, and a paragraph on your first 90 days.
Apply by email
Reference
Customer Value Engineer
Cover letter
No cover letter
Who reads it
A person reads every application
Vadar Alpha is an equal opportunity employer. Need an accommodation to apply? Email jobs@vadaralpha.com.